SIM cards & Porting

ESIM switch from and old phone to a new phone (android)

I had a hell of a time trying to find out how to do this and it seems the ee techs dont even know. took a few phone calls to get the answers. DO NOT DEACTIVATE the sim on the old phone. it will just become unusable once this works.So heres how i got ...

Locked SIM pin

Hi, I’ve locked my SIM but cannot remember the number for the pin. How can I reset it? As I cannot call EE nor text them as it says I need to enter my SIM pin. Thanks

Resolved! PAC request

Send me PAC cod

Resolved! I can't transfer the number

Hello. Today I activated a new SIM card EE, I'm switching from VOXI. I filled out an application on the website, but at first it gave an error, and the second time they wrote that the PAC code was incorrect. I double-checked and contacted VOXI suppor...

New EE SIM card has arrived (or not)

Well having ordered a new SIM card from EE it has just been delivered.Under tracked 48 too.I opened the box and there os no SIM card there. In fact the box is empty apart from a bit of padding.I even tore the padding apart in case I was missing some...

Sim card not working

Ok so 3 months now I've been unable to use my ee sim card, on my third sim and still doesn't work. I've bought an ee PAYG and a Vodafone PAYG and both work fine, can't order an esim as I can't get my number to work and in the meantime still getting ...

New device same SIM - no service

I have just switched to a SIM-only plan. I had about 2 weeks of this new plan on my old device with no issues. I have since gotten a new device, and once switching my physical SIM to the new device I have lost service on both devices. This means no c...

Resolved! Transferring number

Hi, yesterday I changed my network from Three to EE, I wanted to keep my currently phone number so added it with PAC number. But today I received sim card with new phone number, it it means I can’t keep my currently number or they with change it when...

New phone sim set up

My new phones arrived, I’ve set up the phone and put the new Sim in but it’s not connecting. I can’t make calls or texts or anything ?

No network after moving over from sky

Having major issues that EE cannot seem to sort out. So I provided a PAC to EE 26/08/24 as I was leaving sky and wanted to keep my number. They provided eSIM which was all set up fine. 28/08/24 arrives and sky email to say it’s now all cancelled thei...