SIM cards & Porting

temporary number disconnected but original number not ported in

Hi I recently moved to EE from Plusnet, I got a PAC code to transfer my number. My temporary EE number was deactivated but my original number I'm porting over hasn't been connected. That was on Monday and today is Wednesday with no connectivity at al...

Keep old number

Hi all I've recently bought my partner a new phone on a monthly plan,she would like to keep her old number,she currently has a sim only plan,is it possible to keep the old number without having to change to a new one? Many thanks 

E sim abroad

Can anyone help. Phone damaged whilst abroad, only an e sim no physical sim in the phone. New physical sim sent to our home address, once we insert the sim into uk handset will we be able to activate our e sim via the app abroad? The physical sim wil...

Replacement sim

Lost my phone abroad so ordered a replacement sim with my same number, have placed the sim in my spare phone but doesn’t get any service. Any suggestions?

SIM card activation

First SIM went missing in the post; second SIM card had a different number, not the phone number it told me it should be, wasn't getting signal tho at some point got five random texts that were obviously for someone else.So third SIM received, trying...

Can't find the eSim download link on the app

Hi All,I have recently purchased a new SIM only contract.Because my phone accepts eSims I chose that option with the hope of saving time and effort...After setting up the contract I received an email informing me to "login on our website" to please l...

Swap number ee to o2 vice versa

My new office location doesn't proper signal for ee network. Will it possible swap my ee number to another existing o2 contract number which my wife is using and back o2 number to ee? both contracts under my name..  pls advise steps..  

Re: Transferring your old phone number

My number*********   [mod edit: removed personal details from the forum]

My SIM card was suddenly disconnected and my phone can't read it, what should I