SIM cards & Porting

What do I need to do?

I am currently on O2. I have now received my new EE sim and sent the PAC code to EE. I need my phone tomorrow. What do i do?Insert the new EE sim nowactivate your new SIM wait 24 hoursSo as I need by phone tomorrow for an important call, I should wai...

Recover my mobile number from cancelled business number

Hi, I transferred my mobile number to my employers EE (multiple subscription) account a number of years ago. I am leaving that employer and they have told me it is not possible to transfer my mobile number (no explanation). I have received a message ...

Resolved! Swap to a E-sim

I’ve recently joined EE on sim only in using a physical sim in my phone what is the procedure to change it to a E-sim. Thank you in advance

SIM not working in new handset

Bought a new iphone 15 and swapped the sim over from my old 12 but it's not connecting. I can see in settings that it knows it is an EE sim but the signal strength icon in the top right is just a row of faded-out dots - any ideas what I need to do ...

Can I add a local SIM to my Samsung 23 ultra EE business phone

I am travelling to Hong Kong and want to be able to use my phone for calls and data. I have been told the simplest way is to buy a local SIM and add it to my phone, but I cant see how to add that to the SIM cradle. Do I need to buy a different SIM cr...

Resolved! Loss of service when upgrading to new iPhone

How did this get resolved ?

Resolved! Transferring eSim to new Android device requires code via text

I'm setting up my new Google Pixel 9 XL phone with an eSim from EE. I had an eSim in my old Samsung 22 Ultra which I no longer have. I had to pay 50p for a new eSim (why?). Now it's asking me to activate the eSim in my phone. To do this I will receiv...

Resolved! Faulty SIM

My phone isn’t recognising my SIM card and displays ‘no sim’. I took my phone into an EE store and have been told I need a replacement SIM card. They couldn’t do this in store because I didn’t have physical ID, only a photograph. I can not call EE as...

Transfer old number +PAC code

I'm going to be transferring my old number to my new EE plan using a new SIM card and pac code from BT.I've looked on the how to page https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-number-to-eeBut the...

Resolved! SIM Card

I ordered a SIM card for my daughters phone, after the old sim card stopped working. I've put the new SIM card in, and it now recognises that it is an EE card, but it says Emergency Calls Only. Do I have to wait 24 hours for it to activate, or is t...

SIM cards & Porting

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