SIM cards & Porting

PORTING Problem

I thought that my SIM Only deal with EE was very expensive compared with other providers so I wrote to EE on the 18th September asking them why I should stay with them and enclosing a copy of the deal available from O2. as I did not receive a reply f...

What do I need to do?

I am currently on O2. I have now received my new EE sim and sent the PAC code to EE. I need my phone tomorrow. What do i do?Insert the new EE sim nowactivate your new SIM wait 24 hoursSo as I need by phone tomorrow for an important call, I should wai...

Recover my mobile number from cancelled business number

Hi, I transferred my mobile number to my employers EE (multiple subscription) account a number of years ago. I am leaving that employer and they have told me it is not possible to transfer my mobile number (no explanation). I have received a message ...

Resolved! Swap to a E-sim

I’ve recently joined EE on sim only in using a physical sim in my phone what is the procedure to change it to a E-sim. Thank you in advance

SIM not working in new handset

Bought a new iphone 15 and swapped the sim over from my old 12 but it's not connecting. I can see in settings that it knows it is an EE sim but the signal strength icon in the top right is just a row of faded-out dots - any ideas what I need to do ...

Can I add a local SIM to my Samsung 23 ultra EE business phone

I am travelling to Hong Kong and want to be able to use my phone for calls and data. I have been told the simplest way is to buy a local SIM and add it to my phone, but I cant see how to add that to the SIM cradle. Do I need to buy a different SIM cr...

Resolved! Loss of service when upgrading to new iPhone

How did this get resolved ?

Resolved! Transferring eSim to new Android device requires code via text

I'm setting up my new Google Pixel 9 XL phone with an eSim from EE. I had an eSim in my old Samsung 22 Ultra which I no longer have. I had to pay 50p for a new eSim (why?). Now it's asking me to activate the eSim in my phone. To do this I will receiv...

Resolved! Faulty SIM

My phone isn’t recognising my SIM card and displays ‘no sim’. I took my phone into an EE store and have been told I need a replacement SIM card. They couldn’t do this in store because I didn’t have physical ID, only a photograph. I can not call EE as...

Transfer old number +PAC code

I'm going to be transferring my old number to my new EE plan using a new SIM card and pac code from BT.I've looked on the how to page https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-number-to-eeBut the...

SIM cards & Porting

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