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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! PAC Code not recognised

Hi,I'm trying to switch from EE to a new provider but the PAC code is not recognised on the new providers' site. I spoke with their CS, who said it is not a valid code. I went through the process again and was issued the same PAC code (today). I've b...

Damien30 by • Visitor
  • 515 Views
  • 1 replies
  • 1 Helpful

Resolved! EE bill

Hi, I recently made an international call using my UK number to my bank as my card got cancelled, and I wanted to change my billing details to my other card.  [mod edit: please do not post personal information such as phone numbers on the public boar...

Taonga by • Explorer
  • 539 Views
  • 2 replies
  • 1 Helpful

Account Management on App

I am a new EE customer having migrated over from BT. What a nightmare honestly. ESims don’t work and needed to send out physical Sims which is very poor as I have currently no mobile usage. But my question is on the app how do I check my data usage e...

Grapeel11 by • Investigator
  • 1016 Views
  • 10 replies
  • 8 Helpful

Resolved! New SIM cards not eSIM

Hi, I’ve recently bought a new SIM card for my daughter and still waiting for it to arrive. Does anyone know how long they typically take to arrive? The rest of the family have BT SIM cards and they arrived promptly.  Her new phone isn’t compatible f...

Ingsy by • Visitor
  • 496 Views
  • 1 replies
  • 1 Helpful

Not Receiving Two Factor Authentication

I’m a new customer switched from 3 as the EE coverage is better in the rural area i live.Currently I have a house insurance claim being managed by Sedgwick loss adjusters, its virtually impossible to speak to them by phone due to the vast number of c...

Resolved! Lost sim

I lost my sim card this weekend and need to order a new SIM card, is it possible to get one with the same number?

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