Esim activation

[Erykapayton]

Hi, i recently damaged my phone and i am trying to set up a new phone but i do not have a physical sim card and to activate my esim which i used on my last phone it is trying to text my number which i dont have access to. 

can someone please help me out as soon as possible as i need my phone to be accessable for my work

[Chris_B · Accepted solution]

@Erykapayton   You need to call customer services and ask them to activate the eSIM on your new device.   

[Mark-74]

Same issue as it says it wants to send me a text to activate sim but the sim stopped working hence I need a new one and when i call 150 i go in loops and can talk to a physical person and it checks the line I am calling on. 

[Leanne_T]

Hi @Mark-74 

Thanks for coming here 🙂

If the SIM has stopped working, please call our tech guides on 0800 956 6000 and the team will get this sorted for you. 

Leanne.