Northern cyprus

[KM205]

Hi,

I am in Northern Cyprus and bought a esim for my data. In settings i have set my primary sim (ee sim) for calls and texts. Data is working fine (via esim) but calls are coming up as emergency calls only. It does connect to the local provider briefly then flicks back to emergency calls again. I need this to work for important calls coming from the uk! I have been in touch with the esim provider and screen shot my setting which are all correct. They suggested that's its down to EE. Can anyone help?

[Chris_B]

@KM205  Did you enable roaming before leaving the UK by texting ROAMING to 150 ?  Or have you used this contract abroad before now, if you have have you tried manually selecting a different network to connect too and have you tried just restarting the device? 

[KM205]

Hi Chris, 

Yes roaming is enabled and have used abroad many times. I have also tried your other suggestions all to no avail. I have also tried disabling the esim and still no joy, very frustrating. 

[Chris_S]

Hi @KM205,

Have you used your phone outside of the EU before?

When you text ROAMING to 150 does it show that you're set up to use your phone worldwide or just in the EU?

Chris S