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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Unable to receive texts/sms

Hi. I submitted my PAC on wednesday 21/08/2024.Please note everything was done in store.I ported from 3 to EE and requested to keep my number. I got message that porting was done etc.But i am unable to receive texts.i can make calls, receive calls, b...

Resolved! EE SIM

Hi I’ve ordered an Ee sim on monthly pay. How do I change it to an e sim so I can get it now ?

Keep old number form not working

I have been trying to transfer my 02 number to my New EE number using the form but i keep getting an error message on EE number saying "Please make sure you enter the right phone number. It must start with 07" i know it is correct as i made this  acc...

Recovering my old number

How do I get my old number back and replace it with one that I'm currently using. Mod edit - Please don't share any personal details in public posts or thread titles.

sim

i accidentally coverted my sim to e sim and then deleted my esim what do i do nw as i have ordered a new sim it has come but i cant activate it 

Resolved! Upgrading sim

Hi. I am currently abroad for a couple of weeks but would like to upgrade my SIM only plan. I am concerned that in the order process page it talks about delivery address. Well we send me a new SIM if I am just upgrading the package? If so I will have...

Dadealus by • Visitor
  • 655 Views
  • 1 replies
  • 2 Helpful

Cannot make calls to EE numbers

I too use vofafone network and my phone will not make a  call to an EE friends mobile. It can call my mobile but not the other way around. I hear it ringing on my phone, but it does not ring on the ee phone. When I call the ee phone from an o2 number...

henryt84 by • Investigator
  • 1394 Views
  • 17 replies
  • 2 Helpful

Resolved! Block SIM

Hi, Is it possible to block a SIM card using either your online account or the EE mobile phone app? 

Mr_Odin by • Explorer
  • 7021 Views
  • 15 replies
  • 5 Helpful

Lost Order

I ordered a Pay as you go SIM over a month ago and haven’t received my order. I can’t register my EE account as I can’t receive the security text along with making a call to the helpline as I have a device with no SIM. currently stuck with zero mobil...

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