Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

payment

Hi, I am trying to complete the payment to add credit to my phone, but when I finish adding all of the information it simply does not make the payment. I just want to start using my number I just bought

Free Boosts

I have been collecting free boosts on my £1 a week pack for some years, but while the minutes and text boosts have been accepted, all the data boosts are listed as "pending", and I have run out of data after exhausting the 10Mb allowance. Why have n...

Change to pay as go

I need too change to pay as you go ,can't afford my contract

My visa card has expired but I cannot input my new one,why?

Pay as you go Sim

I live in Australia but am traveling to Canada shortly. How do I pay my PAYG sim fee so I can still use it?

BUYING PACK

I have a credit of £15 and tried to pay with it for a £10 pack. Getting a message "something is wrong"

Uk

I have 610mb of data but when I am not using Wi-Fi I can not access my mobile data, I’ve had this phone for 2 years on a payg weekly renewal , never had the problem before updated software all settings correct ?!!

Top up

Resolved! EE pack does not activate and shows pack error

I have been trying to purchase mobile data pack but it doesn't activate

Announcement from EE about call and text usage

Hi, I purchased an EE sim card from a local store (not EE phone store), which was in a package with the tag "£15 package", but when I asked the staff at the counter, she said that I could choose package plan and that I don't have to pay exactly lik...