Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

System Failure to View Current Pack

Hi. I purchased a sim card 3 days ago. I wish to view my current pack details on my app/browser. However, it has been stating "System Failure" until today. How can I fix this?

E-sim & pay as you go

I want to stay with EE on pay as you go, but iPhone 14 requires an e-sim. Will I be able to continue on pay as you go on EE?

Unable to use PAYG credit to buy data packages

I was able to top up my credit, but now when I try to use that credit to purchase a pack it says "PREPAID PACKAGE ERROR" and doesn't allow me to complete the purchase. Any help would be much appreciated!

EE Pack in EU

Hello, I just purchased the 30GB Pack for 20 Pounds, am I going to be required to pay extra if I travel in Europe while using this pack? Thanks,Moris

Switch to Unlimited Data for a single month?

I'm on a £10/month flex plan. For the next month I want to buy unlimited data. Can I do that with my current flex plan?In "My EE" I can switch to a plan with up to 20GB/month, but that's not what I want. 20GB is less than what I want.I see I can buy ...

Help

I wanna pay something by ee pay as u go sim on app store but it say billing issue contact the provider . What should i do ?

New sim

Good day,recently purchased a new sim £15 sim with 15gig data, unlimited min and sms. It says that inable to start pack i need to make a call, send a sms or use data. None mentioned seems to be working. Cant get it to work

Pay for plan with credit instead of card

Please can you tell me how I can pay for my pack using the credit I topped up? I don't want to pay for it with a card payment. Using your app is probably the worst experience I've had using a phone. How a phone company can have such a poor app is sho...

Mini wifi - top up data in Republic of Ireland

Hi, I have a mini wifi which has now ran out of data. I've managed to add 5 pounds to the account, however, I don't know how to turn that into data. If anyone can help, I'd much appreciate it.

Transfer of phone

Thought I had lost my phone, bought another. Found old one want to transfer to hubby but don't know how. Both phones are pay as you go.