Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

do i add a new phone

How do I add a new phone

Resolved! New payg sim, pack showing but no credit.

Hey, I've just received my sim and saw my pack on myee, the pack (£10 prepaid for calls, text and 5gb data) is showing but my credit remains at £0. I can't make calls but can receive them. Does it really take 2 days to activate as the paperwork sugge...

Unable to subscribe to packs

Hi I am a new EE Pay as You Go customer currently without a pack. I am trying subscribe to the new 15 pounds pack but I am unable to do so either by SMS 150 or through the website where I set up an account. On SMS 150 once I message Yes I never hear...

Resolved! New phone

Hi, I am wondering if anyone could help. I already have a pay as you go sim, which I pay monthly for and was told after a few months I can get a phone by it's self rather then paying for the phone and 2sims. I have tried to do this but can't find an ...

Resolved! Sim card is my tracker but Ive lost communication with it, even after topping up

Anyone any ideas, does ee need to 'wake' it up

Can I still pop up my sim card?

Hi! I’ve got my SIM card at London heathrow airport and the number is xxxxxxxxxxx， but I’ve stopped used it after I cine back to Taiwan. I am going to Europe again next month. Can I still pop up my number and continue to use it? Thank you for the hel...

Resolved! Can I text or call to UK from North America using my PAYG pack sim

I will be travelling to North America with my PAYG pack sim. I want to be able to send text message or make call back to UK when necessary. Do I just top up my account with some money (credit) to allow for international (non-EU) roaming? Do I have to...

Resolved! Cannot link my UK visa debit card for payment

Good evening. I am on Pay As You Go Plan and my current pack is expiring soon. I would like to topup in advance with my UK visa debit card to avoid lost of signal when it expired. However, I can neither find the "bills and payments" nor the "direct d...

Puck

i have bought wrong puck and I want to change my puck immediately,how can i do this?i mean I don’t want wait 30 days to continue another puck,please help me

System Failure to View Current Pack

Hi. I purchased a sim card 3 days ago. I wish to view my current pack details on my app/browser. However, it has been stating "System Failure" until today. How can I fix this?