Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I am an EE user in Jersey. I have no data allowance after topping up my PAYG.

I have no data allowance on my recently topped up payg. I am in Jersey and have never had issues previously. The service is normally excellent.

Only 1GB

Hi team,I topped up £10 as usual and my usual pack should be 4GB data + around 6GB worth of free boost.however on the app it shows that I have only got 1GB? Could you please advise?I know there are these 1GB free data when you top up and would that b...

Can not buy a pack

Hello, I top up my si with 20 £.after i sent text to 150 ,,pack15" it reply my that this pack is from new range and....if i want this pack to reply YES.I did it and nothing happen

Top up on new app

I have tried several times to top up on the new EE app. I have inputted all the info, and then directed to NatWest to approve payment, but when I follow instructions on NatWest app, I am usually directed back to the same page I left in old EE app, bu...

Bought a subscription pack but it says I have 0 balance left despite just buying

Bought a £10 subscription pack. I'm supposed to get 5gb, 500 minutes and texts however I can't use any of these as it says my balance is completely empty! Please help

Resolved! Looking for a deal

Unlimited call

Resolved! refer a friend does not work

Hi,1. My friend use this link (https://ee.co.uk/pay-as-you-go-packs-refer) to order a PAYG, but there was not place to fill in my information until the card was sent out? How did EE know when referred her? 2. How do I check my refer a friend records?

Cut off from a pay as u go

this is rediculous no other company will stop the account without speaking to the customer first, i moved over here because i thought it would be an upgrade but really it isn't u have to keep adding money for ur phins number to work, absolutely stupi...

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Activating a payg

I bought a sim card 3 months ago and used it only for 1 month. Yesterday, I came back to the uk again and topped up but there was no option to activate the pack. The only option that I had was add-ons.