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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1467 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2025 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 26658 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14201 Views
  • 0 replies
  • 6 Helpful

can i have 2 sim numbers on 1 account

this is going to be long and please bear in mind i no nothing about technology. i have a pay as you go ee sim for my smartphone after years of avoiding a smartphone but deactivated the pack as i only use the phone for emergencies and i have a three m...

bakura by • Established Contributor
  • 1422 Views
  • 27 replies
  • 0 Helpful

pack

I just topped up with £30 because it wouldn't let me buy a pack I was led to believe if I topped up it would then allow me to purchase a pack. Every time I try it wants me to pay for the pack not allow me to use my credit ? Any help appreciated 

Rraza59 by • Visitor
  • 288 Views
  • 1 replies
  • 0 Helpful

My Pack

I bought a £10 PAYG mobile sim. However, as I want to use it in a mobile wi fi device I need the sim to be converted to a data bundle rather than set up for a mobile phone. I can’t work out how to do this on line. I spoke to someone at EE , but they ...

5 pound pack

I used to be able to buy the 5 pound pack but after I accidentally bought the 10 pound pack once, the 5 pound pack hasn't appeared again. I would like to know how I can get the 5 pound pack again as it doesn't show up on my packs

ALT-T4B by • Visitor
  • 685 Views
  • 2 replies
  • 1 Helpful

Resolved! Sim card not working

Hi, I got an EE sim months ago but only started to use it today. I've topped up but I'm unable to use the sim. I'm even unable to dial 150. Is there something I should have done when I got the sim initially. Please assist. Thanks

Fefe14 by • Visitor
  • 779 Views
  • 2 replies
  • 4 Helpful
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