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Top up on new app

GmG17
Visitor

‎18-11-2022 04:38 PM

I have tried several times to top up on the new EE app. I have inputted all the info, and then directed to NatWest to approve payment, but when I follow instructions on NatWest app, I am usually directed back to the same page I left in old EE app, but now I am directed straight back to front page again. It keeps logging me out?? I am a regular top up customer for the last 15 years and purchase a £15 pack each month, what’s going on?? 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎18-11-2022 06:36 PM

@GmG17 : Just don't use the app. It's flaky! Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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