Bought a subscription pack but it says I have 0 balance left despite just buying

Khoulsby95 · ‎18-11-2022

Bought a £10 subscription pack. I'm supposed to get 5gb, 500 minutes and texts however I can't use any of these as it says my balance is completely empty!

Please help

Chris_B · ‎18-11-2022

@Khoulsby95 Try restarting your device.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎18-11-2022

Morning @Khoulsby95

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂