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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1606 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 2290 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 27020 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 14346 Views
  • 0 replies
  • 6 Helpful

Resolved! Mystery charge

Hi - some time between 24th and 31st May, an unexpected £5 came off my credit. I am on a £1/week plan and have not exceeded any of my allowances, nor signed up for any charity charge. Please can you find what happened and stop any ongoing charges ove...

Donald_S by • Explorer
  • 628 Views
  • 4 replies
  • 3 Helpful

Resolved! Refund on my Sim card

 I bought a EE simcard with a pack, but the thing is after I activated it, it shows as if it is working with all the signals and everything, but I actually cannot call, text nor use data (basically as if I don't have a sim card at all) I already talk...

Mobile data Disconnected for a day

I have a sim-only auto renew thing - not a contract.I purchased the £10 pack and set up an auto renew on my CC.The payment went through fine exactly a month ago. I got a text yesterday saying my auto renew will "automatically renew tomorrow night". I...

Resolved! Top up

So i got a new card and stuff and never updated ee but today i woke up to it taking money off the old card that should be deactive so what do i do?

Text Top Up

I have topped up £10 on my account and the balance is now £12 however when I message PACK10 for a top up and it sends me the message asking to say YES it doesn’t respond to my YES message which I keep trying. Any help???  

Nolana by • Visitor
  • 334 Views
  • 1 replies
  • 1 Helpful

Resolved! Top up

When doing a top up on line it would be a lot easier if EE had a Pay Pal option instead of having to put in your name, address and card details every time.I am not happy to save my card details on the web site.

Sue4827 by • Visitor
  • 493 Views
  • 1 replies
  • 2 Helpful

Receiving texts abroad

I have a PAYG , and am currently in Fiji. I can’t receive texts from my bank in Spain or the Uk. This has led me to be blocked from online banking, and I am now unable to use my accounts!I need urgent help!

Noish by • Investigator
  • 930 Views
  • 9 replies
  • 0 Helpful

Resolved! PAYG Packs & Roaming

I’ve bought a separate SIM to take another handset abroad incase I lose it - I’ve got a query around roaming to ensure it actually works - would appreciate the help. I’ve topped up with a £20 pack, and get notifications saying I can use my allowance ...

Nufc1000 by • Visitor
  • 805 Views
  • 2 replies
  • 6 Helpful
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