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matt021299
Visitor

‎15-11-2022 08:16 AM

Why does it say I will lose my boosts if I change from a £10 pack to a £15 pack??

On the FAQs moving from £10+ to £10+ doesn’t cause boosts to be wiped? 

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0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎15-11-2022 11:22 AM

Hi @matt021299.

You shouldn't lose your boosts moving to this pack.

I'd recommend getting in touch with our Customer Care team so they can check.

Jon

grsdev
Expert Contributor
Expert Contributor

‎15-11-2022 04:07 PM - edited ‎15-11-2022 04:24 PM

I've upgraded the PAYG pack on one of my lines before now and my boosts remained.

I don't know if they stay or get wiped if you downgrade the pack.

EDIT: I've just downgraded a pack because I no longer need that much data. If you downgrade to the £5/250MB pack then you do lose your boosts. If you downgrade to the £10/5GB pack or greater then your boosts stay put.