20 pound local pound renew

nikkuhams123 · ‎16-11-2022

I topped up 20 pounds back November 12. Because says i needed to have 20 pounds to renew my local pack automatically today November 17th. But it only renewed the expiration date and didn't add the data. Please help. Now my 20 pounds balance is lost. And my data is still taken over from last month

XRaySpeX · ‎16-11-2022

@nikkuhams123 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

nikkuhams123 · ‎16-11-2022

It says

"Your current balance as of today 22:48 is £0.00. You have unlimited
minutes, unlimited texts and 7.2GB remaining until 17/12/2022 for your £20
Pack SIM Local 2022. Your last top up was £20.00 on 12/11/2022 at 15:05.
For more info on your packs, add-ons or free boosts, go to MyEE.
ee.co.uk/myee

For info on our other Text Services, reply HELP or go to
ee.co.uk/textservices"

Supposed to be a new fresh 60gb but it just says 7.2gb which was remaining
on my previous 20 pound pack. And my 20 pound top up is gone. 😞

XRaySpeX · ‎17-11-2022

That was yesterday. Now do it today, your actual renewal day.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)