Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Payment

Alizay
Visitor

‎24-11-2022 11:40 AM

Hi,

Yesterday at around 11:45 I made the payment of 15 pounds. I thought that it would get me the top-up. Can you kindly tell me how I can refund that money because my top-up was not added? 

Thanks. 

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎24-11-2022 01:44 PM

Hi @Alizay.

I'd recommend getting in touch with our Customer Care team so they can look into your account.

They'll be able to help you further with this.

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎24-11-2022 01:57 PM

@Alizay : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful