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Bug?

Garyb20
Investigator
Investigator

‎23-11-2022 10:01 PM

I bought the 4gb pack but it gave 20gb of data and shows as 20gb spent of 4gb, why is this?

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎23-11-2022 10:31 PM - edited ‎23-11-2022 10:32 PM

@Garyb20 : What is it that shows 20GB spent of 4GB?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Garyb20
Investigator
Investigator
In response to XRaySpeX

‎23-11-2022 11:04 PM

There was no added cost, just the £10 for 4gb and randomly gave me 20gb of data.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Garyb20

‎24-11-2022 08:20 AM

Hi @Garyb20,

What was the full response you received when texting AL to 150?

James

0 Helpful
Garyb20
Investigator
Investigator
In response to James_B

‎24-11-2022 10:29 AM

Your current balance as of today 23:01 is £0.05. You have 91 minutes, unlimited texts and 8.7GB remaining until 24/11/2022 for your £10 Pack. Your remaining data includes of rolled over data. Your last top up was £10.00 on 24/10/2022 at 07:32. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Garyb20

‎24-11-2022 11:20 AM

Hi @Garyb20,

Is it a new SIM? If not, did you have some data to rollover?

Was it the £10 5GB pack your purchased?

James

0 Helpful
Garyb20
Investigator
Investigator
In response to James_B

‎24-11-2022 03:11 PM

It’s an old sim, just the £10 5gb and there was no data rollover.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Garyb20

‎24-11-2022 03:20 PM

Hi @Garyb20,

Please get in touch with Customer Care so a member of the team can take a quick look at your account to see why your allowances aren't displaying correctly.

They'll be happy to help. 🙂

James

0 Helpful