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data

bethski101
Explorer

‎23-11-2022 03:34 PM

i had 150GB of data left in my last pack, ive been with ee for a very long time and ive been saving up my data. when i topped up again with the same oack i always use, i now only have 12.9GB but surely i should have more than this considering i haven’t used all of it. how do i get this fixed? ive already tried emailing. 

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎23-11-2022 03:54 PM

Hi @bethski101

Thanks for coming here. 

Which pack do you have? 

Have you already rolled the data over from a previous pack? 

Leanne.

bethski101
Explorer
In response to Leanne_T

‎23-11-2022 03:59 PM

hi, i have the £10 data pack and it usually always rolls over any data that i haven’t used

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Leanne_T
EE Community Support Team
In response to bethski101

‎23-11-2022 04:04 PM

Thanks @bethski101

Can you text ROLLOVER to 150, and let me know the reply? 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎23-11-2022 07:12 PM

@bethski101 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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