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payg £15pack reset after 12am but last mths data hasnt rolled over

MrT83
Investigator
Investigator

‎23-11-2022 12:19 AM

 
0 Helpful
4 REPLIES 4
MrT83
Investigator
Investigator

‎23-11-2022 12:20 AM

I had about 48gb left of data too so it's a significant amount of data to lose ?  Anybody shed any light on this please x

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MrT83

‎23-11-2022 02:06 AM

@MrT83 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MrT83
Investigator
Investigator
In response to XRaySpeX

‎23-11-2022 12:39 PM

Your current balance as of today 12:37 is £0.05. You have unlimited
minutes, unlimited texts and 16.7GB remaining until 24/12/2022 for your £15
Pack. Your remaining data includes of rolled over data. Your last top up
was £15.00 <1500> on 23/11/2022 at 00:04. For more info on your packs,
add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservic
<>
0 Helpful
Leanne_T
EE Community Support Team
In response to MrT83

‎23-11-2022 12:46 PM

Hi @MrT83

Was this data remaining from your pack allowance? 

If you have not used all of the data allowance in your Pack when the Pack ends the unused data will be added to the next Pack that you buy. You cannot roll over data from add-ons or Free Boosts.

Rollover data lasts for the duration of the Pack Validity Period (i.e. 30 days) so will not roll over a second time if you do not use it up.

Leanne.