Account Issues

JaredsDad · ‎22-11-2022

Hi, I’m on PAYG and have been for nearly a year but I have noticed recently that even though I have unlimited texts, calls and over 30GB of Data everything states 0 left on my account.
I know that I haven’t used all my data, I use 5GB per month at most so just wondering if anyone else having this issue?

Northerner · ‎22-11-2022

Hi @JaredsDad

Text BA to 150. It seems the app is having problems at the moment.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎22-11-2022

Hi @JaredsDad

Text BA to 150. It seems the app is having problems at the moment.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

JaredsDad · ‎22-11-2022

Hi, thanks for the reply and the solution!