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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22110 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12573 Views
  • 0 replies
  • 6 Helpful

Resolved! Can't use free boost data

I have 20+ free boosts of 500mb each, on top of my 1gb pack, but I am capped at 1.3gb this month. Can someone explain this?

Canceling a recurring payment

I had difficulty finding how to do this on ee, however after looking on the community forum I found the answer .. STOP PAC text to 150. I did this and the reply was.. you haven't got one set up. I checked my account and it was still showing as active...

Add ons not working

Hi my add ons are not working even if I make a top up.I keep on receiving error messages, can you please help?

EE is **bleep**ing

EE is **bleep** off the worst service,really **bleep**!!don’t get EE sim expensive，and bad signal bad network connection.never get a EE sim

Refund request

Hello, I just top-upped 5GBP to my account. I request you to refund my money. Thank you.

Resolved! Switching from Classic PAYG to pack then back again!

Hi, I have had a two year contract with EE which ended this month. As I’m currently living abroad for a while I switched to the classic PAYG. However I’m coming back to England for a few weeks so will need to top up a larger amount and get a pack. Is...

CathG495 by • Investigator
  • 715 Views
  • 5 replies
  • 4 Helpful

Some questions

Good afternoon, Sorry if I have posted this in the wrong place. Please could you let me know the following: 1. How often do EE review and renew the PAY AS YOU GO Packs? 2.Will EE PAY AS YOU GO customers be able to access the 5G network sometime? 3. W...

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