Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

i cant activate my sim and i fallowed the instruction

i cant activate my sim

Top up

Can I have a top up on my credit and pay it back?

Payg pack not started

Help

My name is Mandy moss. My top up voucher is not working

I loaded a £10 voucher but i was not credited

I loaded a £10 voucher but my mobile line was not credited

Resolved! PAYG sim pack

I recently bought a PAYG sim at the airport with £30 subscription pack. I have registered in MyEE but still I’m not seeing the pack details in the portal. Also I want to switch to a different pack.

Resolved! Keeping PAYG phone number without top-up the sim card

Hello,I have bought a PAYG sim for my dad as he came visiting me for a couple of weeks. I would like to know after his travel is finished, do I need to keep topping up the sim card if he would like to keep the number.If so, do I need to top-up every ...

Pay as you go

Forum Posts

Understanding Pay As You Go Hibernation – and how to keep your number active

bill

We've upgraded our Data Boosts

Our new Data Add - ons

What’s EE Data Rollover and how do I get it?

i cant activate my sim and i fallowed the instruction

Top up

Payg pack not started

Help

I loaded a £10 voucher but i was not credited

Resolved! PAYG sim pack

Resolved! Keeping PAYG phone number without top-up the sim card

direct debit

Unable to buy a pack

No signal

Disabled Sim

Can I buy a new PAYG package before current one expires

Cannot add or use debit cards

£5.00 everything pack?

PAYG Credit and Service Access