Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data ad ons

Hi, I wanna top up my number but im finding difficulties doing it

Re: Live chat

Hello I have just renewed my £15 pack where I was supposed to get 15 GB plus bonus 35 GB. However, my current internet data is showing only 2.1GBCould you pls tell me how can I get my remaining data. Thank you

How do I un-barr a PAYG number from abroad?

My partner's EE PAYG number has been barred, probably because he hasn't used it in the last several months of being abroad. We believe that he has no credit on it and are unsure whether & how to top it up. He does not have an online account. I have t...

pack renewal

Why is my £10 monthly pack not renewing automatically? Do you take this or do i need to contact my bank?

Topped up

HiI topped up yesterday. My £15 pack didnt go on and I didnt realise now its took all my credit.

My pack has not updated

My pack has not updated despite lots of credit and I cannot use my phone. The phone line help person said there was no solution as it was an IT issue without prognosis. Has anyone else had this and what is to be done? Change supplier?

Unrenewed pack

Hi,I'm on pay as you go for over 5 years, with the same promotional pack during all that time. This month, I've topped up as I got the 'your pack is ending' text, but the pack has still not renewed two days after it's due date. Why is that?

Pagy packs

Topped up 10 pounds before, been doing it every month on 16th, I would usually get a text with my usual pack but now I've got no credit by making one short call. Credit my account so get the 10£ pack please. After all the years I've been with you, I ...

Will my PAYG SIM card work in Greece?

I bought a £15 pack on a new SIM card in June, which I used in the UK for 3.5 weeks on a trip before returning to Canada (where I haven't used the SIM card). The pack has expired, but I'd like to add a new pack to the same SIM card before I travel to...

Topping up

Hi,I bought a lenovo tablet and I.want to.top up my card for data. The site asks me to register the device but I am not sure how since the data is finished. Can I top up in another way?