Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Why is there an expiry date on the sim package?

Is this just like a sell by date or will the sim actually stop working after this date?

I switched to pay as you go, bought a pack, now nothing works...

Hi, I switched to pay as you go and bought a £5 pack, but now my My EE account has 'closed' (and I'm unable to sign up to a new one), and I am unable to text, call, or use the internet. What has happened here?!?The last I heard I had been transferred...

I got the wrong amount of GB of internet than is in the package I bought

Hello, I have a credit card attached to my account. I have selected a £30 package. today it was renewed, but instead of 100 GB I got about 27 GB of internet. I should have 274 GB now and I have 201 GB. Could someone help me?

I recharged my phone it got drained

I am very much surprised that my recharge of 20 pounds of yesterday evening got finished this morning

good

Resolved! EE PAYG 4GEE WIFI MINI top up

I am using aEE PAYG 4GEE WIFI MINI, how do I check my balance. Secondly how do I top it up

Resolved! Good night how can I check my credit balance on my phone

Wrong plan activated

I recently deactivated mu 15GB plan and Top up for a 100GB plan. As Spon as.i topped up my som to activate the plan , the old 15 GB plan automatically activated and this is really upsetting because that's is not what I wanted.I already sent STOP PACK...

Urgent phone not accepting calls

Im on a pay as you go sim. I put my phone on dont disturb and stopped incoming calls except for favourited contacts. But still anyone favourited who tried to call got a message like "this number is out of service". So i turned off dont disturb and s...

i want to get my money back

I was charged £15 from my credit card when i had money on my ee balance. Can i get my money back to my credit card? I will activate pack by myself.