EE top up not working on pc or mobile

mikeyb69 · ‎16-03-2023

Had the ususal monthly remider that top up is due, however when doing it via the usual method online via the app, I am unbale to enter the car cvv number. When tried online via the pc, it did not owrk either.

The box to type digits into shows a little broken link picture.

XRaySpeX · ‎16-03-2023

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is their mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Katie_B · ‎16-03-2023

Hello @mikeyb69.

Welcome to the community.

Since your post have you been able to successfully top up?

Katie

XRaySpeX · ‎16-03-2023

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is their mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

mikeyb69 · ‎18-03-2023

Just tried again this moring. All good and payment system seems to be back to normal, thanks

mikeyb69 · ‎18-03-2023

Didn't know abaout that method, many thanks

Leanne_T · ‎18-03-2023

Thanks for coming back and letting us know @mikeyb69

Leanne 🙂

XRaySpeX · ‎18-03-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP