new payg sim with new £20 subscription pack, no calls, no data!

[simon_hates_EE]

Bought new payg sim (on 7th March) with new £20 subscription pack, but now, no calls, no data! It worked for a couple of calls as soon as I installed the sim  (9th March).  Now I am told I do not have enough credit to make any calls. I also dialed 150, to be again told  I have no credit. I restarted the phone, no change.  My phone settings tell me I have used 280MB of data in "the current period" .I understand my plan is for 5GB of data. I have had to make a new EE account to get on this forum. I have previously tried loging into the EE site, using my original registered email address, unfortunately I forgot my password, then tried to reset it, repeatedly. The problem is, the email link never reaches my inbox. I need this plan activated asap please. In my "EE important information on your £20 top up " : it says your chosen pack will start as soon as you call text or browse" it has not.

[Katie_B]

Hello @simon_hates_EE. 

Welcome to the community. 

When you text AL to 150 does it report back saying you have 250mb?

Did you purchase the SIM direct from EE?

Speak soon, 

Katie

[simon_hates_EE]

Thanks for the reply Katie: When I text AL to 150 it does report back to
say I have zero credit. It also tells be verbally the same thing, each time
I try to make a phone call. My phone, in its settings tells me I have used
250 MB of data "in the current period"..(I think thats what it said)..Using
EE.
I bought the sim from EE.

Kind regards,
Simon

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Katie_B]

Thanks for confirming @simon_hates_EE. 

When you have a moment please check your community inbox. 

Speak soon, 

Katie