EE are a **bleep**ing joke,credit in my PAYG account and can't top up. system failure

Scouse63
Visitor

‎18-03-2023 12:29 AM

Has anybody else been having this problem...also made several phone calls to have content lock turned off, been told its been done only to find I can't even watch some stuff on youtube let alone get on my gaming or betting sites.....I'm 59 years old and been paying with the same debit card for over 4 years....**bleep**

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎18-03-2023 12:57 AM

@Scouse63 : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is their mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎18-03-2023 07:42 AM

Morning @Scouse63 

Thanks for coming here. 

Have you been able to top up using the advice from @XRaySpeX?

If content lock has not been removed, please get back in touch with our pay as you go care team or if possible, visit an EE Store and they can help you get this removed. 

Leanne.

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