Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up

I have topped up 30 pounds 2 days ago however I can only see 15 pounds on my profile....

Packs

My son has a PAYG SIM card and I want to add a £10 pack for him. Can I set this up on his existing SIM? Thanks

Brak internetu

Witam. Mam problem otóż mam aktywna kartę EE i pakiet 100GB internetu na 30 dni. Z konta ściągnęło pieniądze, i widzę to w aplikacji EE, a mimo to nie ma internetu. Proszę pomóżcie

Resolved! VISA payment

Hello , I would like to remove my VISA card from autopay every 30 days. Please help.

Pay as you go sim

I want to set up a pay as you go phone and have put the sim in but now don't know what to do. I already have an EE account with another phone but cannot find anywhere on the website to activate the new sim and pay for it.

No signal or data

Hi,I am on pay as you go and have 30GB of data however since last night it’s not connecting to the internet. I also have no signal but can still call and text? I have restarted the phone, reset the network settings and took the sim card out, please h...

I bought a package I can't make calls or receiveI bought a package I can't make

I bought a package I can't make calls or receive

Activate simCard

I tried to activate, doesn't work, i've i get a pack about, just can send a message, nothing else, but if i sent a message, they don't let me send a message to 150, can someone help me with that?

New sim

Hi.I bought £20 pay as you go. I was a gift gaff user, I provided PAC to EE during the transaction.Todays morning I receive a SIM card, I put it to the phone and till now I have no credits and I am not sure if they remember to transfer my number.I tr...

Data top up

HiMy 100GB data allowance ran out and I’ve paid for an unlimited data top up costing £40. Payment has gone through but data allowance has not been added to the account.I’ve tried calling ee but keep getting kicked out various routes of the automated ...