Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data

Hello! I'm unable to use my data on my Samsung Device in places where I'm not connected to the WiFi. I had this problem on holiday too when I ran out of data then brought more on the website. I did top up my phone yesterday and my texts and calls are...

Packs

Do all packs renew automatically after 30 days

II topped up using my phone number via the website

I have topped up via my ee using phone number £10 and it has come out my bank but has not registered on my account. I need my phone for the morning how can this be sorted?

How to activate?

Pleasee help with the activation, i buy new sim card 10pounds pack with deal for 15gb internet instead of 5gb, how to activate them?

Data ad ons

Hi, I wanna top up my number but im finding difficulties doing it

Re: Live chat

Hello I have just renewed my £15 pack where I was supposed to get 15 GB plus bonus 35 GB. However, my current internet data is showing only 2.1GBCould you pls tell me how can I get my remaining data. Thank you

How do I un-barr a PAYG number from abroad?

My partner's EE PAYG number has been barred, probably because he hasn't used it in the last several months of being abroad. We believe that he has no credit on it and are unsure whether & how to top it up. He does not have an online account. I have t...

Pay as you go

Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

What’s EE Data Rollover and how do I get it?

Data

Packs

II topped up using my phone number via the website

How to activate?

Data ad ons

Re: Live chat

How do I un-barr a PAYG number from abroad?

pack renewal

Topped up

My pack has not updated

Deactived number

Balance and charges

Refund

I need to make emergency call to family but got no credit

Pay as you go saying "it looks like you dont have enough credit to make this cal