can't send SMS EE -error code 10

[FH901]

Hello I can make outgoing calls and receive messages but when i try to send a text i get "EE - Error code 10" , the messaging centre seems to be fine and i haven't left the country or changed any settings on the phone since the last successful text a month or so ago.

Any ideas how to fix it?

[Leanne_T]

Hi @FH901 

Thanks for coming here. 

Can you text BALANCE to 150, does the text send? 

Which device are you using? 

Speak soon 🙂

Leanne.

[FH901]

Hey thanks,

can't send texts to 150, it still gives error 10

I'm on an android phone

[FH901]

i do have balance visible on the app and online though

[Leanne_T]

Hi @FH901 

Are you using an installed messaging app or the message app that was already on the phone? 

Leanne.

[FH901]

just the default messaging app

[Leanne_T]

Thanks @FH901 

Are you able to try the SIM in another phone to see if you can send texts? 

Leanne 🙂

[FH901]

sadly no, different sim card size

[Leanne_T]

No problem @FH901 

In this case, I would suggest getting in touch with our tech gurus on 150 and they will get this looked further for you. 

Leanne 🙂

[XRaySpeX]

Reports of "Error code 10" are usually when you are abroad.