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Uladzislau

sNickyVlad
Explorer

‎19-03-2023 02:30 PM

Hello, we replenished the balance, connected the package, but neither calls nor the Internet work, what should I do, I can’t call anywhere either

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-03-2023 02:44 PM

Hi @sNickyVlad 

Try restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
sNickyVlad
Explorer

‎19-03-2023 02:45 PM

restarting the phone does not help

0 Helpful
Leanne_T
EE Community Support Team
In response to sNickyVlad

‎19-03-2023 03:22 PM

Hi @sNickyVlad 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Are you in the UK? 

Leanne 🙂

0 Helpful