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Uladzislau

sNickyVlad
Explorer

‎19-03-2023 02:30 PM

Hello, we replenished the balance, connected the package, but neither calls nor the Internet work, what should I do, I can’t call anywhere either

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎19-03-2023 02:44 PM

Hi @sNickyVlad 

Try restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
sNickyVlad
Explorer

‎19-03-2023 02:45 PM

restarting the phone does not help

0 Helpful
Leanne_T
EE Community Support Team
In response to sNickyVlad

‎19-03-2023 03:22 PM

Hi @sNickyVlad 

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Are you in the UK? 

Leanne 🙂

0 Helpful