If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hello! I had created my account with the first pack. How can I find the detail of my second pack which I had bought on Dec 2022?
I've got a phone and sim on a contract but decided within 14 days to return the phone but keep the sim as pay-as-you-go since I already switched my phone number from my old provider. It looks like my account was closed but also looks like my number w...
I've just bought anew top up subscriptions but it won't activate until the old one which is out of data runs out? It says textnow to 150 butits a WiFi box not aphone? So can't text from it
Hello, I have been living abroad since September last year. Before moving I cancelled my monthly contract and moved to pay as you go as I didn't want to keep paying for a service that I no longer needed but wanted to keep my number. I was told by the...
When I switch a pack to a lower value where is it clear that it is a switch and not another pack I’m purchasing.the webpage doesn’t say “. Switch to …”it just refers to “choosing a pack” which makes me nervous that I’ll end up with 2 … why isn’t word...
Hello,I bought a Sim card and credited my account with 10£ but I can't make a phone call or send a message. I'm in Europe. I tried to send 150 message but the message always fail to send.What I need to do?
Should I visit the store for a top-up at the end of the month?Can I top-up by app?
Good evening. I came to England with my family from Ukraine. I bought a SIM card and topped up my account. The service is not connected. could you help me? phone number : xxxxxxxxxxx. card code: xxxxxxxxxxxx [Mod edit: Please do not post personal ...
Hi, I started using this number since 22/12/22. I am trying to set up the account, but every time as put the number, it says I am not the account holder. [mod edit: please do not post personal information such as phone numbers on the public board. ...
Hello1. Website is showing an error every time I try to pay for a add on using my credit on my account2.When I try to buy an add on using my actual card, on the second stage "Entering Card details" when I try to click next it just sends me to the top...
