Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New sim keep number

Bought a new sim, do I need to top up first, then can get pac code?

£15 pack and £20 credit but can’t make calls or use data??

Added a £15 pack yesterday but for some reason I can’t use data or make calls/send messages. I have 5 bars of signal so unsure what is happening?

I buy data ten pound

I bought ten pound data but it did not work yetplease let me know and help

Im in pakistan

Hi, my contact expired on 22/9/22.i gave 1 months notice on 22/8/22 to switch to pay as you go once it expires so i can keep my number. As i am in pakistan now for 3 months, im not receiving no texts or calls whilst im in pakistan. What do i do to ke...

Enquiry about add ons

Hi there, I want to add more data on to my pack, when I add on and go to pay it says it 10GB for £13.00 but it says it will expire today? I was just wanting a bit more understanding, is the data only for today or will I be able to use it from today o...

Content lock

Can someone tell me how to remove content lock? Without a credit card?

Phone aboard

Hello I’ve got a pay and go sim but no text or calls seems to be working whiles am aboard it won’t allow me to ring ee to ask them to sort it over the phone any help?

Resolved! Updated pay as you go sim card

How do I get a replacement pay as you go SIM card to fit a new phone?

Data Rollover matter

Hi, I am currently on my 2nd month of £15 payg plan, but I don't get my unused data to rollover on the current new pack as advertised. For your information, I have 23 GB of unused data from the expired pack on previous month, which is alot to waste.M...

PAYG Pack Auto Renew doesn't work

Hi,I got a PAYG sim advertising 15gb data, unlimited texts and minutes.It worked fine until it come to the end of the month and didn't renew. I was without service and live chat wasn't very helpful.Now i can't even access the "Packs" page on myEE. H...