Problem to sign on

mateusz15 · ‎04-01-2023

Hi i have a problem to sign on to my account. I would lime to top ul my account.

Katie_B · ‎04-01-2023

Hello @mateusz15.

Welcome to the community.

What error are you seeing when you try to log in to your My EE account?

You can use the fast payment option for topping up without having to sign in.

Katie

mateusz15 · ‎14-01-2023

[Mod edit: Image rejected as it contained personal information]

XRaySpeX · ‎12-03-2023

Posted in the open:

@mateusz15 wrote:

I can't log in to the account to which my number is connected and therefore I can't top up my account. It says please try again in 20 minutes and so on all day

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎12-03-2023

@mateusz15 : When did you last use your PAYG SIM?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP