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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1167 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1570 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25860 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13841 Views
  • 0 replies
  • 6 Helpful

Resolved! Pack

How do I  stop stop 15 PACK 

lagatvio by • Visitor
  • 314 Views
  • 1 replies
  • 1 Helpful

SimCard

Hi,I have a EE pay-as-you-go sim card that I've been using for 2 years. However, I changed my sim card to another one as I was in a different country. I got back to London again and when I was changing my sim card, I realised that I forgot my EE sim ...

dogayesil by • Investigator
  • 461 Views
  • 7 replies
  • 3 Helpful

Unable to make calls in France

Hi,I'm currently staying in France and I have been unable to make any calls. This includes EE support numbers. I've do some research online, and tried the possible solutions with no luck. Any help will be great.   

mako510 by • Investigator
  • 773 Views
  • 12 replies
  • 1 Helpful

Top up ee mini wifi router

How do I top up my 4g mini wifi router? It's run out so can't go through wifi option. I've tried the top up card it came with it doesn't work. I don't have a phone number or account number to enter. I am getting nowhere!!

Tmobile PAYG top-up

Has anyone successfully topped-up a Tmobile PAYG phone recently? How?  I have tried several ways.  EE Customer Service have tried to help but nothing works.  Does it help to get E E to send a new SIM so that the phone is then an E E PAYG one?  How do...

Resolved! PAYG data

Hi, I had a data payg sim but would like to use in a phone now, Can I change it from a data sim to a normal plan? It won’t let me choose a standard pack? Thanks

Pack

Why is there no packs available to buy online. 

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