sim card

[20grrrr]

on 16/6/23 i ordered a payg sim and paid £15 for a add on. new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of me

[20grrrr]

on 16/6/23 i ordered a payg sim and paid £15 for a  add on new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of me

[James_B]

Hi @20grrrr,

Welcome to the EE Community. 🙂

What response do you get if you text BALANCE to 150?

James

[Katie_B]

Hello @20grrrr. 

Welcome to the community. 

Have you made any calls since receiving the SIM?

If you text AL to 150 what reports?

Katie

[20grrrr]

only to 150 soon as i put sim in tex said you have topped up 10 pound

[20grrrr]

say balance 9.20

[James_B · Accepted solution]

Thanks for checking @20grrrr

Please get in touch with Customer Care on 150 so a member of the team can make sure the correct pack is added to your account.

They'll be happy to help. 🙂

James