Subscription pack Refund

heechan · ‎09-03-2023

Hello,

I was using Top-up 100GB pack for months

I thought it doesn't renew automatically before I charge the credit but it automatically charged me the fee.

I'm no longer staying in UK so I can't use 150 text service.

can you help me with the refund? and I want to cancel my contract.

please give me a reply and my contract email is (*****@********) thank you.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

XRaySpeX · ‎09-03-2023

@heechan : PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment.

Text STOP PACK to 150 to prevent your pack auto renewing.

You don't have a contract. Just stop using it & bin the SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎09-03-2023

@heechan : PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment.

Text STOP PACK to 150 to prevent your pack auto renewing.

You don't have a contract. Just stop using it & bin the SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Taonga · ‎22-06-2023

Hi,

I’ve been using a £10 subscription pack since September but I forgot to cancel my subscription when I left the country on Saturday for the phone number xxxxxxxxxxx.

Please may I have a refund as I won’t be in the country again until September. You can contact me via email: xxxxxxxxxxx@xxxxx.xxx

Thanks

James_B · ‎22-06-2023

Hi @Taonga,

Welcome to the EE Community. 🙂

Sorry, we can't access your account via the community.

You can cancel your subscription via My EE.

Hope this helps.

James