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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2509 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4275 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15517 Views
  • 0 replies
  • 6 Helpful

PAYG data sim

Hi, we purchased a payg sim For our caravan for the data. I bought a £20  pack, as we had 50 gb of data and now have  37 left. If I don't top up tomorrow will I lose the data please? Wish it was possible to talk to a human these days, this would be m...

Pinx22 by • Investigator
  • 769 Views
  • 5 replies
  • 3 Helpful

Roaming

HiI am on a PAYG unlimited plan - that tells me I have unlimited minutes and texts in the UK & EU.  My data and texts are working- and I cannot make phone calls.  I get a message telling me that I do not have enough credit.  Yet everything else is wo...

SIM connected but no data etc.

Hi! I have problem, I tried to activateing the SIM in EU but faild (SIM was connected but no data etc.). Now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is st...

khakinx by • Investigator
  • 798 Views
  • 7 replies
  • 0 Helpful

Resolved! Multiple PAYG SIM cards on one account

I have 4 PAYG SIM cards for the security cameras we have. Can I have them all registered to one account and one email address? Looks like I can only have one per email address. Please let me know if I can and how to add them all onto one account. tha...

mmw1313 by • Visitor
  • 1154 Views
  • 1 replies
  • 1 Helpful

Can't confirm my payment details after choosing 15 pack

 Having selected the 15pounds pack  and entering my details.i can't know confirm my payment details which should be the last thing to do in order to be credited with the 15 packA rectangular image resembling an envelope appears in a middle of a squar...

Jason861 by • Visitor
  • 415 Views
  • 1 replies
  • 0 Helpful

Mobile data

Hi, I have a problem with mobile data, I topped up my account to 40 pounds, I chose Unlimited Data Add-on (30 day) and it tells me that it is active and there is no internet. The card was purchased in Poland.

votexpl by • Investigator
  • 533 Views
  • 3 replies
  • 0 Helpful

Resolved! Making calls from abroad

I'm in Taiwan and cannot make outgoing calls or send text messages but can receive them.I have a pay as you go and it's been a while since I made a chargeable call but I was able to top up some credit today.  

Kate0266 by • Visitor
  • 550 Views
  • 1 replies
  • 1 Helpful

Resolved! Voicemail

Why do I have to have credit to listen to my voicemail? I'm paying as you go and have a VM but I can't hear it as I haven't out credit on. I have no intention or topping up my phone yet- its unfair I have to pay to listen to a FREE service 

Louiser1 by • Visitor
  • 7183 Views
  • 2 replies
  • 2 Helpful

Top up

I can't top my phone up, please help

tlthorn by • Visitor
  • 376 Views
  • 1 replies
  • 1 Helpful
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