Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

‘reverse’ Top Up function?

I am moving to Three having found that, according to OFCOM’s mobile coverage checker, Three has more reliable mobile phone coverage for my home postcode area.I currently have just over £40 Current Credit in my PAYG account, and would like to transfer...

Resolved! how i can keep my simcard alive!

HelloI have an EE Simcard but I use it abroad in another countryMy Simcard is working on my local carrier and I just use it to receive SMS and some phone callswhat should I do to keep my Simcard alive and use it for a long time? should I top up every...

New payg sim not working

Hi,i purchased a pay as you go sim and it is not showing up on my iphone, i have tried everything to get it to connect with my phone and no luck, is there a way to activate this?

Resolved! Account Issues

Hi, I’m on PAYG and have been for nearly a year but I have noticed recently that even though I have unlimited texts, calls and over 30GB of Data everything states 0 left on my account. I know that I haven’t used all my data, I use 5GB per month at mo...

Is it possible to switch payg numbers

Hello there,I have 2 PAYG accounts for mine and my son's mobile numbers. My account has far more data than his (2g per month plus loads of boosts) so we want to swap accounts but keep our numbers. Is this possible?Thanks in advance for any replies

Is there a problem?

I'm currently using a mobile modem and ran out of data. I topped up with £20 (ee took that without a problem) but when I went to use it to buy data it's saying there's a problem and they're trying to sort it out. Anyone have any news on how long this...

Resolved! Top up PAYG when not in UK and not got card set up online

Hi, I fly back from Miami to the UK via Paris this week and haven’t used my EE payg for a couple of months so will need to top up and buy a package. I don’t have a CC registered to my account so can’t do this online from America. Does anyone know if ...

PAYG credit has disappeared

Logged onto my account and all my PAYG credit - data and voice - has disappeared. Says I have 0 of 0 for both. I've not used the large allowance I had. Anyone else had this problem?

I cant buy data

I have credit on my account (mobile broadband dongle) but it won't let me go to the page to buy a data plan. I just get a screen saying 'forbidden, you don't have permission to access this resource'. I have tried the dongle on several devices and get...

Resolved! APP cost PAYG

How much would a JET 2 travel company APP cost PAYG.Using this in Europe