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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22115 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12575 Views
  • 0 replies
  • 6 Helpful

new phone

I have just got my first mobile phone got the sim card put it in then got top up  with a vocher number and i am stuck do not know what to do next

c1001 by • Investigator
  • 474 Views
  • 5 replies
  • 1 Helpful

Pay as you go

I paid £20 ready for my pack to be automatically renewed and it went out immediately and then a further £18 was taken despite me being unaware that it was going to be taken as I had not been told I now had a subscription to EE as this had never happe...

Data taken away

Just as I was starting to be happy. Topped up as normal. Been given 1 gig of data no messages no calls for £10 plus lost all my previous data calls and messages. It appears as I have been reading that EE are prone to doing this

New subscription

Im new to EE and have run out of data only two days into my subscription pack. So I have bought a new pack with 5Gb of data. I had a text confirming this but my phone still shows 0data. I appear to have access to the internet etc. Do I need to do any...

Smp80 by • Visitor
  • 266 Views
  • 1 replies
  • 1 Helpful

Unable to receive international text on PAYG

I received a call from an EE operator offering to change my PAYG package. Since speaking with him, I can send, but not receive texts to overseas. I have switched the SIM card to a different phone, but this still does not help. 

tracey510 by • Investigator
  • 705 Views
  • 22 replies
  • 0 Helpful

pay as you go subscription pack

I have only ever used my android phone up to now as an emergency pay as you go and used wi fi where I have found it in a public setting when on the move.Am going to Spain shortly. I am considering taking out an EE subscription pack for use in uk and ...

Fradgers by • Visitor
  • 408 Views
  • 1 replies
  • 1 Helpful

Unable to get data

I have £5 in my credit, how do I use it to buy data Also cancel my initial pack.

19753 by • Visitor
  • 298 Views
  • 1 replies
  • 1 Helpful

>Pack renewal

Keep getting texts to say i need to top up so that my pack can be renewed but i already have enough credit for it but it still hasn't renewed, very frustrating 

How do I get a subscription?

Hi all,I just moved to UK and bought an EE sim-card from airport. I've already registered an EE account and my new number. My question is how do I get a subscription with my new number? When I try to shop new subscription pack, they will send another...

Unlimited calls

Hello ,  I have recharged with 15 pounds package in which I got unlimited texts and unlimited calls in uk for a month , and now it’s been just 24 hours after my recharge and I am getting a message on the phone “you don’t have sufficient balance to ma...

Vaibhav2 by • Visitor
  • 320 Views
  • 1 replies
  • 0 Helpful
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