Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Plan not activated

Hello... Good afternoon . I bought a voucher for my SIM but my plan didn't active . Please guide me . Thank you .

Resolved! How do I top up

roaming

Im abroad. Tried to activate new sim card(pay as you go), but can't. Cannot call, cannot text to 150. Nothing. 4g connection exist but without Internet connection. Could you please activate my sim somehow?

Subscription packs

I've set up my account to automatically pay each month and it shows 10% discount on the packs page on the pack I've selected. It was due to be renewed today but I had no service and get a message saying to top up my account. Why? Why is it so unclear...

Call help

Calling 150 but how can I actually speak to someone??

mobile data

Hello, I’m writing to ask you about my mobile data because it’s not working even though I topped up yesterday. My texts and calls work. I’m hoping to hear from you soon. Thanks.

Hibernation - Incorrect information given

Last year I found that my phone went into hibernation after recovering from a long illness.. I was told that it had gone past 180 days and therefore could not be reinstated. Today I have read the terms and conditions and found that this is not the ca...

Resolved! Free Boosts

I’m currently paying £10 a month for a subscription pack. I have been using this for ages so have accumulated many free boosts. If I now switch to a £5 monthly pack will I lose these boosts?

Lost number as went abroad didn’t use phone. Desperately need my old EE number

Went abroad for 6 months lost my old ee number which has my iCloud attached and can’t reset with code sent to number ! Anyway I can buy back my number ?!

Top up & money problems

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