Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Adding PAYG to EE account & Changing PAYG pack

I just closed my pay monthly account with EE (which I've had for the last 5 years). I just bought a PAYG £15 pack with a new phone number. I want to move to a £10 pack but keep the same phone number as the one that came with the £15 pack. Is that pos...

Pay as go

Hello

tp-link 4G LTE M7350

Hello. I have just signed up to ee so I can use their PAYG data only sim for when I go traveling in France. What am I doing wrong? I have bought credit, but how do I put the add on package unto the sim? I go to buy add on, then the app tells me to l...

Barrage of text messages

I'm getting two or three texts an hour telling me I've run out of data, which I haven't and I have another pack lined up. I rang 150 and they passed it to technical support who said they will stop- but they have not. PLEASE MAKE IT STOP.

Resolved! My brother has died and has credit on his account

My brother has £43 credit on his pay and go phone ee will not refund this too me

Resolved! Pay as you Go Sim. New user can I recover lost credit - unfamiliar with EE rules

My wife has an LG phone used in emergencies only - she now discovers that the approximately £8.80 has disappear5ed from the sim and she is unable to use the phone now. We would like to re-open the number xxxxxxxxxxx - recover the credit and move on....

Re: Ee

"Additional payer authentication required to complete your payment"Hi, there is no option to approve. No visible buttons. Nothing at all. Can you advise of how to proceed? So frustrating.Many thanks, Brenda.

Resolved! Minutes and texts credit has disappeared.

In the last billing period, I used zero minutes and sent zero texts, but my account shows both at zero.

Data add on

It says underneath the 2gb (7day) add on that the pack lasts 0 days, does that mean the pack lasts only the day you buy it or does it last 7 days

Need help to pop up my account

I have a problem to renew my SIM card package