Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE PAYG Roaming in Iran

Hi,I have recently had a trip to Iran and as soon as I arrived, I received a text message from EE saying for making or receiving calls the charges are £1.8/min and I have signal coverage too, but I can't make or receive any calls or send any text at ...

EU roaming PAYG charging start date

I know the documents said EU roaming would be chargeable for PAYG customers in “early 2022”. Is there a confirmed start date yet?

Hello i have 20 pounds and i want to activate opion with internet and minutes

Resolved! Need replacement sim

I just want a replacement sim but its proving almost impossible to do. Tried phoning from mob and land line but non of the options are applicable. I dont want to change the number I just want to replace my sim to a nano sim, The only page I was direc...

EE pay as you go

hi all, hope you are having a good dayI purchased a phone couple of months back and had a sim with it and a pay as you go top up card with it. I want to use that top up card on my current sim which is different to the one i had before. how do i chang...

5 pound pack

EE PAYG Australia no network

Hello I have recently topped up my account and trying to buy an addon or pack, but the online portal and app is not allowing me to do so. Can you advise on how I can activate my account please?

Resolved! pack information

helloI am new to this network. I had bought a pack of 15gb+minutes.Now its data is used so I bought a new pack.But I cant use the data because it keeps saying that your previous pack is active.Please tell me how to deactivate the first pack and activ...

Calls and receive

Hi can I have my calls history I made and receive to my email

Confused with credit balance message remaining. Is it a scam

Just recd message advising of liw balance remaining. Have checked bill but it shows nowhere near monthly amount being used. Please advise how to resolve this.