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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22532 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12717 Views
  • 0 replies
  • 6 Helpful

pack not renewing

Hi EE, I have enough credit for pack to renewed today, but it won't renew, never happened before....can you contact me and so check my account? Thanks!

lubru by • Valued Contributor
  • 395 Views
  • 3 replies
  • 2 Helpful

messages to simm in dongle not a lot of good

I have a wi fi in car dongle with a simm in it So I want to top it up and when I try, you send me a text to the simm which is in the dongle so I cant read it. I have my email registered as means of contact is it not possible to send a message there.

edcpmc by • Investigator
  • 1910 Views
  • 10 replies
  • 3 Helpful

Usage indicators

Why does my account and my wife's spectate account show zero data, minutes and texts,  despite having just topped up. Thanks

adult content locked

HiI just bought a PAYG WIFI but it's content 18+ locked. Is this the only way to get this unlocked, going into an ee store with ID.? I don't have a credit card. 

Contract account closed, moved to PAYG

Hi, we have been posted to the USA for 2 years, I closed my contract account and transferred to PAYG but I can’t find where to top up. I can’t called EE as is says calls are barred and online it just says account closed. I want to top up my account s...

Cmarlow by • Investigator
  • 398 Views
  • 7 replies
  • 1 Helpful

Keeping PAYG numbers

We are looking to buy 2 PAYG smartphones and wish to keep our old numbers. One is a smart phone, which I presume I can just swap the sim over but my wife's is an old PAYG on the EE network and will probably need a new sim.We have been customers of EE...

Plans & Subscription

I top up £30 credit on my account and registered for £30 pack. But I can't see my allowances on the EE app and website. There was a maintenance yesterday, but nothing was fixed. I hope they're doing their job tbh, as their network is too expensive.

Unbind by • Investigator
  • 404 Views
  • 4 replies
  • 0 Helpful
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