4 g didn’t work

[Vikvik777]

Hello I have a problem , I have a new SIM card , she is activated and topup in England , then my friend send me this SIM card in Norway. I see the good network strength 4 g is shoving as well , roaming is on , But enthernet didn work , I can’t call as well … he answer phone is abroad ( 

[Chris_B]

@Vikvik777    To be able to use that sim you need to pay the roaming charges for it in order to use it outside the UK if you are using packs.  See HERE    You also need EEs APN setting on your device to connect to the internet and your credit on the account if you are not using packs doesn’t go towards data you need a data add on to use that sim outside the UK.    EE sims are not for none UK residents and are not away to get cheaper calls because it might be cheaper that local network for that country residence, EE PAYG users now have to pay to roam. 

[Vikvik777]

Hello again , thank for helping. But e-net any way don’t work , where I can get EES APN settings for iPhone XR. Thank you

[Vikvik777]

Hello Guys Please help. 
im In Norway , my friend post for me new EE SIM card. 
before He send he activate and top up my this sim for 30£ .yesterday EE make some changes right now need pay for roaming To … I do absolutely everything restart - change the phones , I add rooming , I have a network -4g show to , rooming is on too , I top up more 5£ , but anyway e-net doesn’t work , I can’t call ,EE answer looks like this phone Number is abroad. I have a IPhone XR software 16.5 I am a seaman and on Board is really **bleep** e-net .I can’t write straight to EE-chat please help me I add screenshots 

 

 

 

 

 on my IPhone I can’t Change the APN settings , and I don’t know what I need to do. Ee send my this settings file 

[Vikvik777]

 

 

 

 

 

 I think i dio allready everything… but Any way doesn’t work … I don’t know where on IPhone I can change APN , I’m a seaman and I’m on board right now … I can’t write to on line chat …( maybe EE can send me file with APN settings ? For roaming ? 

[Katie_B]

Thanks for providing screenshots @Vikvik777. 

I have not approved these as it contains your mobile number and personal details. 

Have you tried using your phone whilst on main land?

Katie

[James_B]

Hi @Vikvik777,

Welcome to the EE Community. 🙂

To activate the SIM, it must be used to make a call or send a text on the EE network in the UK. Do you know if your friend did this?

James

[Vikvik777]

Hello , he told me Yes , otherwise o think he can’t top up ? 
Best regards 
Viktors 

[Vikvik777]

Hello. I didn’t do this , but my friend told me he do this before send me sim card by mail 

[Katie_B]

Thanks for getting back to me @Vikvik777. 

I believe you are onboard a boat at the moment is that right?

Have you tried using your SIM when off the boat?

Katie