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E-Topup Payment

JS1901
Explorer

‎07-06-2023 11:08 PM

There have been 2 e top up payments to my son's phone this evening, not made by him or us! His pack renews from my card but these two top ups are in addition to that. Is there any way of checking where they have come from? I'm worried someone has tried to top up their own phone and put the wrong number in!

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-06-2023 11:32 PM - edited ‎07-06-2023 11:34 PM

What does texting AL to 150 from his no. fully report verbatim (it is free)?

If someone has topped his no. by mistake no harm will fall to him.

Is he @Potamitis1 by any chance?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JS1901
Explorer
In response to XRaySpeX

‎07-06-2023 11:38 PM

When I checked the allowance the payments have added to his balance. That isn't him but odd it's happened to someone else at a similar time!

0 Helpful