Not able to use my Allowances

Nada_1 · ‎10-06-2023

Hi there. I have 2GB allowances until next month. I have no idea why I can’t use them. The minute I turn off my WiFi I’m left with no internet

Northerner · ‎10-06-2023

Hi @Nada_1

Try turning on flight mode after you disconnect from wifi, then turn flight mode off.

Also make sure you have data active on your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎10-06-2023

Hi @Nada_1

Try turning on flight mode after you disconnect from wifi, then turn flight mode off.

Also make sure you have data active on your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Nada_1 · ‎10-06-2023

Thank you so much