Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! 70GB SIM plan dissappeared

I have applied the new pay as you go SIM with £20 70GB SIM plan and tried to transfer my number to EE. When I activate the sim I cannot find the new 70GB SIM plan and it will not let me transfer my number.

Terminate my phone nunber

Resolved! Content lock

How do I remove content lock

Change pack

If I renew to a different pack size will the data rollover from previous pack be applied to new one

PAYG Payment Error

I have just moved onto PAYG as my contract ended. I am trying to get a new PAYG pack sorted on My EE account. I keep getting errors when logging in, via the app, mobile browser and laptop browser. I just want to buy a PAYG pack on My EE to get the 10...

Resolved! Problems with my EE plan

Hello everyone. My EE data bundle was meant to renew yesterday but it seems that it didn't. It says that there was a problem with my payment but when I press into Manage Payments it keeps giving me an error. I can't start a conversation with an emplo...

PACKS ERROR

Hi, I'm trying to add a data pack for my PAYG phone but just been getting 'PACKS ERROR We're working on fixing this page' for several days now.1) Any ideas when this will be fixed?2) Any work arounds e.e. using Text Pack etc (though not sure how you ...

Mobile data payment issue

Hi,I am trying to set up a direct payment for ee data 15GB, unlimited tests and unlimited minutes.I'm having a problem when I am entering in my payment detail I can't continue with the application.

Can reactive my number?

Hello!I have been trying for the past month or longer to use my EE Phone number but at random without warning it just stopped receiving calls and texts upon calling my EE number using another sim card and phone it says "Sorry calls are not currently ...

Resolved! To up vouchers

I’ve got a voucher for £25 pounds but can’t seem to top up on the phone it keeps asking for card details but I’ve already paid £25 to pay point