Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
I topped up 20 pounds back November 12. Because says i needed to have 20 pounds to renew my local pack automatically today November 17th. But it only renewed the expiration date and didn't add the data. Please help. Now my 20 pounds balance is lost....
Good afternoon. I´ve bought a pack 15GB (15 pounds), the service choosed is showed on my login but no data have been add. Because this i bought an add-on, i am travelling and i couldnt stay without data, the add-on data have been add at the same time...
I went online and ordered a SIM and bought the £20 bundle and paid and SIM sent. When I went to activate it it said I had no balance so paid another £18 when I set up my DD. Am I missing something here? Only place I know where to ask since joing EE. ...
Being told to go to your bank to cancel a direct debit is not a helpful response. In the UK that works but if you arrive in the UK for a holiday from Australia and buy an EE (My Mobile) SIM card and then at the end of your holiday want to cancel any...
How do you unlock content on pay as you go subscription pack
Why does it say I will lose my boosts if I change from a £10 pack to a £15 pack??On the FAQs moving from £10+ to £10+ doesn’t cause boosts to be wiped?
I await CREDIT to show on my account after top up ??
I have add-on 60 mins call after top-up £5. But when I after called a min, the app show me to debit 40p on value and don't debit 1 min. Why ?
I want to turn off Content Lock but been told that they can't do it in store, I've tried the app and also tried ringing 150. The automated voice tells me that I need a credit card in order to take Content Lock off. I am on Pay As You Go and do not ha...
How do I pay
