Adding minutes?

[ecturner]

How do I add a package to my phone for my upcoming trip to the UK?

[Katie_B]

Hello @ecturner. 

Welcome to the community. 

Do you have an EE pay as you go SIM?

Katie

[ecturner]

That’s what I was told. But I received a text telling me that I had to send a chargeable text from my EE phone so I wouldn’t lose my phone number. So as we are planning on leaving for the UK next Monday I needed to had minutes, data and text to the phone.

Sent from my iPhone


Sent from my iPhone

[Katie_B]

Hi @ecturner. 

That's right to activate a pay as you go SIM you must make a chargeable text or call. 

Are you aware if your account already has credit from when you purchased the SIM?

Katie

[XRaySpeX]

@ecturner : Buy a pack of mins, text & data. Text ALL PACKS to 150 on arrival in UK & choose.

How long you've had this PAYG SIM? They go into hibernation after 6 months of non-use.

[ecturner]

Since December 2022

Sent from my iPhone

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.