Error adding new card
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12-06-2023
12:31 PM
- last edited on
12-06-2023
02:02 PM
by
DanielPA
I have read other posts on this but they don't address my problem. I am trying to add a new card as the last has expired. It is for the monthly subscription. I have tried firefox and chrone on both when I go through to authorise the card the area where 'extra authorisation' is needed is blank. This is where usually I have to go to my phone to authorise the payment. Nothing comes up on my phone either. Please advise how I can add a new card. Screen shot from chrome attached (on firefox its completely blank but stops at the same point)
[Mod edit: Image rejected due to it containing personal information.]
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12-06-2023 02:13 PM
OK thank you - here's a cropped version with what I see
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12-06-2023 02:33 PM
@earthsongwoman1 : Is it a UK bank card?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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12-06-2023 02:56 PM
yes, uk credit card. I lost the old one, replaced it, the old one worked fine - same bank and type etc
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12-06-2023 03:22 PM
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12-06-2023 03:45 PM
Yes in many places with no problems - EE has been the only place with an issue
The first time I use this card anywhere I have to confirm like this - it asks whether its me or my husband using the card and then asks me to open my app and confirm - The error on your website is this interface - it is not showing the required things to link to the extra authentication which is usual for the first time I use this card anyway (after that its not needed)
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12-06-2023 03:50 PM
Thanks @earthsongwoman1
In this case, please call us on 150 and the team will add the card for you for future payments.
Leanne 🙂
