Error adding new card

[earthsongwoman1]

I have read other posts on this but they don't address my problem. I am trying to add a new card as the last has expired. It is for the monthly subscription. I have tried firefox and chrone on both when I go through to authorise the card the area where 'extra authorisation' is needed is blank. This is where usually I have to go to my phone to authorise the payment. Nothing comes up on my phone either. Please advise how I can add a new card. Screen shot from chrome attached (on firefox its completely blank but stops at the same point)

[Mod edit: Image rejected due to it containing personal information.]

[earthsongwoman1]

OK thank you - here's a cropped version with what I see

[XRaySpeX]

@earthsongwoman1 : Is it a UK bank card?

[earthsongwoman1]

yes, uk credit card. I lost the old one, replaced it, the old one worked fine - same bank and type etc

[Leanne_T]

Hi @earthsongwoman1 

Have you made a payment with the new card? 

Leanne.

[earthsongwoman1]

Yes in many places with no problems - EE has been the only place with an issue

The first time I use this card anywhere I have to confirm like this - it asks whether its me or my husband using the card and then asks me to open my app and confirm - The error on your website is this interface - it is not showing the required things to link to the extra authentication which is usual for the first time I use this card anyway (after that its not needed)

[Leanne_T]

Thanks @earthsongwoman1 

In this case, please call us on 150 and the team will add the card for you for future payments. 

Leanne 🙂