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Pack not renewed

Alica0409
Visitor

‎20-06-2023 08:30 AM

I topped up my account last night but is not renewed ! It’s saying that I don’t have enough credit to renew, but there is enough credit

4 REPLIES 4
Katie_B
EE Community Support Team

‎20-06-2023 10:03 AM

Hi @Alica0409. 

Have you tried texting NOW to 150?

Speak soon, 

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-06-2023 01:06 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Emzzy1379
Visitor

‎21-06-2023 04:19 PM

Well here we go peeps I don't get my full allowances and am getting tired of it now!!...

0 Helpful
Christopher_G
EE Community Support Team
In response to Emzzy1379

‎21-06-2023 06:08 PM

Hi @Emzzy1379 

What happens if you text NOW to 150?

Chris

0 Helpful