Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't buy a pack or activate EE SIM – keep getting errors

Ivan39
Visitor

‎02-05-2025 08:56 AM

Hi everyone,
I recently got a new EE Pay As You Go SIM. I installed the app, registered my account, and inserted the SIM in my phone. I want to buy a pack (preferably unlimited), but whenever I try to do that through the app or website, I get errors or nothing loads.
I’m not trying to sign a contract – just Pay As You Go. I also entered my Revolut card details and address during the setup, but no payment went through.
Is there something I’m missing, or is the system down? Any help would be appreciated.
Thanks in advance!

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-05-2025 09:42 AM

@Ivan39 : To buy the unlimited data pack text PACK35 to 150.

Your bank card won't be charged until you buy a pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP