Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Age restro

Remove content lock

Resolved! Lost iphone but could really do with the phone number back

I'm just wanted to ask someone for any information about getting my o l d phone number back because my kids school and my work have both got it

Resolved! How am I supposed to reconnect a disconnected number if I can't call 150?

I believe my number has been disconnected due to being inactive for six months. All the advice to get it reconnected says to call 150, but how am I supposed to do that if my phone won't allow me to make a call?

I have enough credit but my pack won't renew

I topped up by £15 the day before my £15 pack was due to run out. It usually just restarts automatically as long as I have enough credit or I get a notification to top up and then it starts again automatically. This time the pack has not restarted an...

recieving sms

Hey i am in Albania. I have money in my EE account but can't recieve sms to access my apple account.it is so annoying as I can't access anything or download my apps of the cloud as they need confirmation message.its so so annoying and i do not know ...

5 day unlimited offer

I was sent an offer by EE that if I top up £8 I get unlimited data, minutes and texts for 5 days. I already had £2 credit, I topped up another £8 and actived the offer on Thursday. I recieved a message from EE that the 5 day offer was added. However,...

PAYG data sim

Hi, we purchased a payg sim For our caravan for the data. I bought a £20 pack, as we had 50 gb of data and now have 37 left. If I don't top up tomorrow will I lose the data please? Wish it was possible to talk to a human these days, this would be m...

Roaming

HiI am on a PAYG unlimited plan - that tells me I have unlimited minutes and texts in the UK & EU. My data and texts are working- and I cannot make phone calls. I get a message telling me that I do not have enough credit. Yet everything else is wo...

SIM connected but no data etc.

Hi! I have problem, I tried to activateing the SIM in EU but faild (SIM was connected but no data etc.). Now I am in the UK. The SIM is connected to the EE LTE network and still nothing, no data etc. Current credit £0, but £30 subscription pack is st...

Resolved! Multiple PAYG SIM cards on one account

I have 4 PAYG SIM cards for the security cameras we have. Can I have them all registered to one account and one email address? Looks like I can only have one per email address. Please let me know if I can and how to add them all onto one account. tha...