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Packs

Oni_23
Visitor

‎20-06-2023 10:15 AM

My EE pack has not automatically renewed even though I have enough credit. It wants me to top up again to renew it. But I already topped up with enough credit. Who can help me fix this now??

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎20-06-2023 11:48 AM

Hello @Oni_23. 

Does the credit show on your account?

What happens if you text NOW to 150?

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-06-2023 12:56 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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