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Can’t select a pack on PAYG

kongy
Visitor

‎09-08-2025 05:40 AM

I selected and ordered via 150 a PACK20 however it is telling me that I need to top up my balance first. My balance is £20 and change so the £20 is there yet it won’t add the 30 day pack to my phone. I tried it with a PACK15 too and got the same message. I’ve never had this problem before and used EE PAYG  for 20+ years now. Nothing had changed, my phone is the same, number…and the balance is funded. Any advise?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎09-08-2025 06:14 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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