Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Can't confirm my payment details after choosing 15 pack

Having selected the 15pounds pack and entering my details.i can't know confirm my payment details which should be the last thing to do in order to be credited with the 15 packA rectangular image resembling an envelope appears in a middle of a squar...

Mobile data

Hi, I have a problem with mobile data, I topped up my account to 40 pounds, I chose Unlimited Data Add-on (30 day) and it tells me that it is active and there is no internet. The card was purchased in Poland.

Playing games

Resolved! Making calls from abroad

I'm in Taiwan and cannot make outgoing calls or send text messages but can receive them.I have a pay as you go and it's been a while since I made a chargeable call but I was able to top up some credit today.

Resolved! Voicemail

Why do I have to have credit to listen to my voicemail? I'm paying as you go and have a VM but I can't hear it as I haven't out credit on. I have no intention or topping up my phone yet- its unfair I have to pay to listen to a FREE service

Top up

I can't top my phone up, please help

Resolved! Adding PAYG to EE account & Changing PAYG pack

I just closed my pay monthly account with EE (which I've had for the last 5 years). I just bought a PAYG £15 pack with a new phone number. I want to move to a £10 pack but keep the same phone number as the one that came with the £15 pack. Is that pos...

Pay as go

Hello

tp-link 4G LTE M7350

Hello. I have just signed up to ee so I can use their PAYG data only sim for when I go traveling in France. What am I doing wrong? I have bought credit, but how do I put the add on package unto the sim? I go to buy add on, then the app tells me to l...

Barrage of text messages

I'm getting two or three texts an hour telling me I've run out of data, which I haven't and I have another pack lined up. I rang 150 and they passed it to technical support who said they will stop- but they have not. PLEASE MAKE IT STOP.