PAYG Packs & Roaming

[Royiis]

Hi, my ee account has stopped working and I’m abroad, recently topped up and now nothing seems a working properly. Nothing wrong with the phone, purely network issues. I’m a PAYG customer. Cannot call customer service even as the number and the option are not as suggested above.

[Katie_B]

Hello @Royiis. 

Welcome to the community. 

Do you have an active subscription pack?

If yes, have you purchased the roaming pass to be able to use your services?

Katie

[Royiis]

Yes, I do have an active pack and I have 20 days left of it. No, I have not purchased that as when I renewed my pack that was not needed!

[Katie_B]

As of June 6th 2023 pay as you go customers will need an active roaming pass on their account to be able to use their pack @Royiis. 

The passes are either £2.50 per day or £10 per week. 

If you manually disconnect or connect to another network and switch back this should prompt a welcome text with the information on how to purchase this. 

Katie 🙂

[Royiis]

Ok, but I was not notified/informed about this when I purchased my current pack. If you change anything you should also notify your customers.

Kind regards
xxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]