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My pack is not going

Omer1979
Visitor

‎24-06-2023 06:48 PM

Hello , I have purchased a new sim from ee. I have top up with £ 15 balance and now I am trying to subscribe to pack of £10 / 8gb. It goes to the screen and then it says we have deducted £ 0 from your balance and my balance stays the same at £ 15. 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎24-06-2023 06:53 PM - edited ‎24-06-2023 06:54 PM

@Omer1979 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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