Data boosts have gone

[JoanneMG]

I pay for 3 accounts, one mine and the others my sons. We all use the weekly pay as you go £1 pack, building up our data every 12 weeks. My sons data boosts all seem to have disappeared, how can I get them back please?

[Leanne_T]

Hi @JoanneMG 

Thanks for coming here. 

Can you text BOOST to 150 from your Son's phone and let me know the reply? 

Thanks 🙂

Leanne.

[JoanneMG · Accepted solution]

Hello,

I spoke to someone on the chat last night, I wasn't sure he understood, but he added data. I just text Boost to 150 and the reply was' Great news. You will get an extra 5.5 GB everytime you buy a pack. You are also 3 more packs away from being able to add another boost.' So it looks like it's bee sorted? 

Thank you

Joanne

[Leanne_T]

Hi @JoanneMG 

Thanks for coming back and letting me know. 

If you have any further problems with the boosts, please give us a call on 150 🙂

Leanne.

[Skellers]

Have you checked what data you have left? Same thing happened to me, my data boosts disappear as, according to EE, I use the data (so if I use 1GB of my free data boosts the total boosts for that week shows as 1GB lower than what it renews as). EE put a data add on and now that data has gone overnight despite me turning mobile data off.